OQC Service Terms
Last updated: July 12, 2026
These Service Terms govern the use of OQC (Open, Qualify, Connect), an AI phone and chat agent platform provided by R&R Marketing Consultants LLC ("we," "us," "Provider") to the business identified in the applicable order form or agreement ("Client").
1. Description of Service
OQC provides an AI-powered phone and/or website chat agent configured for Client's business, which may include: answering calls/chats, gathering caller/visitor information, answering general questions based on information provided by Client, and transferring calls to Client's designated staff. The specific configuration, tier (Starter/Growth/Premium), and features are set out in the applicable order form.
2. Client Responsibilities
Client agrees to:
- Provide accurate, current information about its business, services, pricing, and policies for use in configuring the AI agent
- Review and approve the AI agent's system prompt/configuration before it goes live, and after any material update
- Designate accurate phone numbers for call transfers and promptly notify Provider of any changes
- Obtain any consents required by law for OQC to contact Client's customers by phone or text on Client's behalf
- For regulated industries (including but not limited to legal, real estate, healthcare, financial, and insurance services), confirm with its own professional licensing body, malpractice/E&O insurance carrier, and legal counsel that use of an AI agent for customer-facing communication is permitted and appropriately covered
3. AI Limitations & Disclaimer
Client acknowledges that the OQC agent is an AI system and, despite reasonable configuration and testing, may occasionally produce inaccurate, incomplete, or unexpected responses. Provider is not responsible for business decisions, customer disputes, or damages arising from the specific content of AI-generated responses, except to the extent caused by Provider's failure to implement the configuration approved by Client under Section 2. Client remains responsible for the accuracy of information it provides for the agent's knowledge base and for reviewing and approving that configuration.
4. Data Handling
Personal information collected through the OQC agent (caller/visitor names, phone numbers, and conversation content) is processed using third-party infrastructure providers, which may include Twilio, Supabase, and third-party AI model providers. Client is responsible for maintaining its own privacy policy disclosing its use of an AI phone/chat agent and associated data collection to its own customers. Provider will not sell Client's customer data to third parties.
5. Fees & Billing
Fees consist of a one-time setup fee and a recurring monthly fee, as set out in the applicable order form, based on the selected tier and any applicable industry surcharge. Call/message volume beyond the included amount is billed as set out in the applicable order form. Fees are due as set out in the applicable order form and are non-refundable except as required by law.
6. Service Availability
Provider will use commercially reasonable efforts to maintain the availability of the OQC platform but does not guarantee uninterrupted or error-free service, as the platform depends in part on third-party infrastructure (including Twilio and AI model providers) outside Provider's direct control.
7. Intellectual Property
Client owns all customer/lead data generated through its use of OQC. Provider retains ownership of the underlying OQC platform, codebase, templates, and methodology, including any generalized improvements made during Client's engagement.
8. Term & Termination
This agreement continues on a month-to-month basis following the setup period, and either party may terminate with thirty (30) days' written notice. Provider may suspend service immediately for non-payment or misuse.
9. Limitation of Liability
To the fullest extent permitted by law, Provider's total liability under this agreement is limited to the fees paid by Client in the three (3) months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages.
10. Indemnification
Client agrees to indemnify Provider against claims arising from Client's provided information being inaccurate, Client's failure to obtain required customer consents, or Client's use of the service in violation of applicable law specific to Client's industry.
11. Governing Law
This agreement is governed by the laws of the State of Colorado.
12. Contact
R&R Marketing Consultants LLC Email: rafael@thesimplecremation.com